km778 Frequently Asked Questions

km778 requires a government-issued photo ID (KTP or passport), a selfie holding that ID, and proof of your payment method (a screenshot of your BCA, BRI, BNI, or Mandiri account showing your name and account number). Documents are reviewed within 24 hours. KYC must be completed before your first withdrawal is processed.

On the km778 Login page, click "Forgot Password" and enter the email address linked to your account. A password-reset link will be sent to that inbox within two minutes. Follow the link, enter a new password (at least 8 characters, mixing letters and numbers), and log in. If you do not receive the email, check your spam folder or contact support at [email protected].

No. km778 strictly permits one account per person, per device, and per household. Duplicate accounts are detected automatically during KYC and payment processing. Any duplicate accounts found will be suspended, balances frozen, and the case reviewed by our compliance team. If you have accidentally created two accounts, contact support immediately to merge them.

Email [email protected] with the subject "Account Closure Request" from your registered email address. Before closure, withdraw any remaining balance to your linked bank account. Our team will confirm the closure within 48 hours. If you are closing your account due to a gambling problem, we encourage you to consider self-exclusion first — see the Responsible Gaming page for details.

BCA bank transfers to km778 are typically credited within 5 to 15 minutes after the transfer is confirmed on BCA's end. During peak hours (evenings WIB, weekends, and major sporting events such as BRI Liga 1 match days), crediting may take up to 30 minutes. Always use the unique reference code provided on the km778 deposit page to ensure your payment is matched automatically.

The minimum deposit via Indonesian bank transfer — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata — is Rp 25.000. There is no transaction fee charged by km778 for deposits. Note that your bank may apply its own interbank transfer fee if the deposit is sent to a different bank. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja share the same Rp 25.000 minimum.

The minimum withdrawal to a Mandiri account (and all other supported Indonesian banks) is Rp 50.000. The maximum single withdrawal is Rp 100.000.000. Withdrawals to verified accounts are processed within 1 to 3 hours during business hours (08:00–22:00 WIB). Withdrawals submitted outside these hours are processed the following morning. There are no withdrawal fees charged by km778.

Yes. km778 supports deposits and withdrawals via OVO, GoPay, DANA, ShopeePay, and LinkAja. To deposit via e-wallet, select your preferred provider on the km778 deposit page, enter the amount (minimum Rp 25.000), and confirm the payment inside your e-wallet app. Credits appear instantly in most cases. Withdrawals to e-wallets follow the same processing timeline as bank withdrawals.

Common reasons for withdrawal delays on km778 include: incomplete KYC verification, an unmet bonus wagering requirement still applied to your balance, a mismatch between the account name on km778 and your bank account name, or a balance under the Rp 50.000 minimum. If your withdrawal has been pending for more than 3 hours during business hours, contact support at [email protected] with your transaction ID.

km778 Sportsbook covers an extensive range of leagues including BRI Liga 1 (Indonesian top flight, featuring clubs such as Persija Jakarta, Persib Bandung, and Bali United), the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, and the FIFA World Cup. Matches involving Timnas Indonesia (the national team, nicknamed Garuda) during the AFF Cup and World Cup qualifiers are always given featured placement.

A mix parlay (multi-leg accumulator) on km778 lets you combine two or more individual match selections into a single bet. All selections must win for the parlay to pay out. The more legs you add, the higher the potential payout — but one incorrect result voids the entire bet. km778 supports mix parlay across football, basketball, and other sports. Minimum mix parlay stake is Rp 10.000.

Yes. km778 offers togel (Indonesia's traditional numbers lottery), covering major draws including Singapore, Hong Kong, and Sydney pools. Players choose 2D, 3D, or 4D number combinations and place a wager in IDR. Results are published according to each pool's official draw schedule. km778 uses provably fair RNG-backed draw verification for all togel products. Minimum togel wager starts at Rp 1.000 per line.

km778 hosts hundreds of slot titles from top studios including Pragmatic Play, Pocket Games Soft (PGS), NetEnt, Microgaming, Spribe, and Habanero. Slot gacor (a popular Indonesian term for a slot machine perceived to be in a hot or high-payout phase) is not an official game category — all slots use certified RNG technology, so every spin is independent. Our editors do maintain a "Hot Games" list updated weekly based on community play volume.

km778 offers a sabung ayam (cockfighting) live streaming and betting product powered by licensed Philippines-based operators. Matches are streamed in real time, and players can bet on Meron (the red corner), Wala (the blue corner), or a draw before and during each bout. Minimum sabung ayam wager is Rp 10.000. Results are confirmed by the officiating operator and credited to your km778 balance within seconds of the match ending.

New km778 members are eligible for a welcome deposit bonus on their first deposit. To claim, make your first deposit of at least Rp 50.000, then opt in to the welcome bonus from the Promotions page before the deposit is confirmed. The bonus is credited to your account within 5 minutes. Welcome bonus terms, including minimum deposit, bonus percentage, and eligible games, are detailed on the individual promotion page.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus funds can be withdrawn as real money. For example, a 10x wagering requirement on a Rp 100.000 bonus means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is permitted. On km778, slot games typically contribute 100% toward wagering, while live casino and sports bets may contribute at a lower rate — check each promotion's terms.

Yes. km778 runs a weekly cashback promotion for active members. A percentage of your net losses during the qualifying period is returned as a cashback credit, typically with low or zero wagering requirements. Cashback rates vary by membership tier and game category. Sports bettors and live casino players have separate cashback tracks. Check the Promotions page for the current cashback percentage and eligibility window.

km778's VIP programme rewards loyal members with escalating benefits across multiple tiers — from Bronze through Silver, Gold, Platinum, and Diamond. Tier progression is based on cumulative monthly deposit volume and total wager activity. VIP benefits include higher withdrawal limits, dedicated account managers, faster KYC processing, exclusive bonus offers, and priority live support. Invitations to the top two VIP tiers are by invitation only based on activity thresholds.

Bonus eligibility varies by promotion. Most km778 welcome bonuses and free-spin offers are restricted to slot games. Cashback bonuses typically apply across all game categories including togel and sabung ayam. Reload bonuses for sports betting apply to sportsbook and in-play markets. Always check the "Eligible Games" section on the specific promotion page before placing bonus-funded wagers to avoid forfeiture.

km778 operates under an internationally recognised gaming licence and adheres to strict compliance standards including KYC identity verification, AML (Anti-Money Laundering) checks, and independent RNG auditing. All player data is protected by 256-bit SSL encryption. km778 does not claim affiliation with any Indonesian government body — players are responsible for understanding and complying with local regulations in their jurisdiction.

km778 uses 256-bit SSL/TLS encryption across all pages and transactions, ensuring that data transmitted between your device and our servers cannot be intercepted. Payment details are tokenised and never stored in plain text. Account access is protected by password hashing (bcrypt) and optional two-factor authentication (2FA). Our Privacy Policy outlines in full what data we collect, how it is used, and how long it is retained.

You must be at least 21 years old to register and play on km778. This is a strict, non-negotiable requirement. Age is verified during KYC review using your government-issued ID. Any account found to belong to a person under 21 is suspended immediately, all funds are frozen, and the matter is referred to our compliance team. km778 is committed to preventing underage gambling across all its products.

Log in to your km778 account and navigate to Account Settings then Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a session time limit, or request a time-out period of 24 hours up to 30 days. For self-exclusion (minimum 6 months), email [email protected] with the subject "Self-Exclusion Request". All responsible gaming tools are free and take effect immediately. See our Responsible Gaming page for full details.

Yes. km778 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit km778.app in your mobile browser (Chrome or Safari recommended), log in, and access the full range of games and sports markets. The mobile interface automatically adjusts to your screen size. A dedicated Android APK is also available for download from the km778 homepage for a native app experience.